REFUNDS, RETURNS, AND EXCHANGES
Thank you for shopping at Beepumpkin! Our online shop provides unique familymatching products from our independent designers backed by high-quality materials and reliable production. Our members of the QA team inspect each product before packaging to ensure maximum customer satisfaction.
If you are not entirely satisfied with your purchase. Please don't hesitate to contact us at firstname.lastname@example.org, we will try our best to meet your request.
If you receive the product and find the following conditions, please contact us to process it in time. Including but not limited to broken, stained, deformed, printing blurred.
How to return or exchange?
Step 1. If you have a product to return or exchange, please contact our customer service first via email within 30 days of receiving the product. Contact us at email@example.com
Step 2. After submitting the return request online, you must email us a picture showing the problem/defect.
Step 3. If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
-Items must be completely unworn, undamaged, unstained, unscented, and be in their new, original, perfect condition with all original tags and packaging intact.
-DO NOT REMOVE TAGS AND RETURN ALL ORIGINAL PACKAGING AND RECEIPT. KEEP CLEAN AND UNSTAINED. Items should be neatly folded and carefully packed. Items in dishevelled condition, or with stains, visible wear or with tags cut/removed will not be accepted for return and will be shipped back to the customer at the customer's expense without refund.
-We strictly cannot accept any return, exchange or replacement requests after 30 days from delivery. Return packages must be dropped off with the return shipping carrier within 7 days after a return label has been provided, otherwise, the return will not be accepted and no refund will be issued.
-Please ship items back in their original packaging; do not use oversized boxes.
-Returns cannot be processed without prior return authorization through our Returns Portal or by email at firstname.lastname@example.org. Returns shipped to us without prior authorization are not eligible for refund, exchange or store credit, not eligible for dispute or chargeback, and may not be shipped back to the customer except in exceptional circumstances at the customer's expense.
-Beepumpkin is not responsible for lost/missing/stolen packages once they are marked as delivered by the shipping carrier, and orders will not be re-sent or refunded.
-Please note we cannot provide any returns or exchanges for accidental damage caused during laundering or dry-cleaning, such as stains, burns, shrinkage, discolouration, wrinkling, tears, rips, bleaching, iron damage, heat damage, seam or button hardware damage.
-Please note orders that are returned back to us due to the wrong shipping address being entered for the order, attempted deliveries, or deliveries not re-scheduled by the customer within 30 days of the first delivery attempt, any shipping charges will not be refunded. We cannot accept responsibility for packages not being received due to the wrong shipping address being entered for the order.
Fast refund: We will refund your original payment method within a week.
Kind reminder: Return packages should be authorized. Any return request not authorized by customer service will not be honoured. The mailing address will be provided by mail after submitting the application.
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for a refund and place a new order.
Your order will be fully refunded if it is cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept an order cancellation request if the order has already been shipped.
If you have further questions/issues, please don't hesitate to contact us at email@example.com.
WE'RE HERE TO HELP
Please contact firstname.lastname@example.org
with any questions or concerns